At Bright Colors, you will always have a very smooth & hassle free shopping experience.
In case of Replacement;
Replacement is possible only for reason of mismatch of size or receipt of defective item. However, it is highly unlikely that you will ever receive a damage product. But if it happens, then you will be provided with a replacement of the item free of cost.
Just ensure that you do not accept the delivery if the outer packaging appears to be damaged or any way tampered with. If the packaging is fine and if you discover (after you open the packaging) that the product is damaged, then initiate the procedure by writing to us about the replacement & the reason for the same. Also upload the images of the product, if it is damaged.
However, replacement should be asked for within 15 days from date of purchase. It is also subjected to availability of a similar item in our stock. If a similar product is not available then the refund will be given within 48 hours.
SELF SHIP OR PICKUP?
Product will be replaced or a refund will be given, only after we receive the size mismatch/defective product at our registered address.
In case of Return;
Return is accepted only when it is initiated with the stipulated period i.e within 15 days from the date of purchase.
All returned products must have;
- Their original packaging along with pictures.
- Price Tags.
- Original Invoice.
Please initiate returns by writing to us about the return and the reason for the same.
SELF SHIP OR PICKUP?
Refund for the product returned, will be given within 48 hours, only after we receive the product at our registered address.
We reserve the right to not take back the product if any of the above things are missing.
After placing the order customer can cancel the order within 24 hour if he/she wishes to. If the order is cancelled before the product has been shipped then you will receive a complete refund.
Once the product is shipped then cancellations will be treated as returns & will be dealt accordingly.
To cancel the order, kindly mention the reason of cancelling.